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d. one and two year leaves of absence

                   e. untimely receipt of required medical documentation

                   f.  untimely initial payments
                   g. untimely and incomplete accident reports

                   h. light duty assignments
                   i.  re-injuries on return  to work,  including  under Mandatory

                       Alternate Duty
                   j.  Mandatory Alternate Duty denials

              (2)  Review and make recommendations on the administration of the
           statutory and contractual benefit to include:

                   a. uniform procedures, templates, forms and sample letters to ensure
                       consistent communications statewide

                   b. performance measures, standards and  results for  continuous
                       process improvements

                   c. education and training for managers, supervisors and employees
                   d. resources for effective program management and delivery

                   e. barriers faced by injured workers accessing medical care
                   f.  financial and emotional impacts on injured workers

                   g. systematic feedback from injured workers  and managers,
                       supervisors and employees

                   h. Workers’ Compensation pilot projects

                   i.  injuries caused by assaults
                   j.  the Mandatory Alternate  Duty Program  and its  effectiveness  in
                       returning injured workers to medically appropriate duties

                   k. the exploration and development of a program that provides that

                       Preferred Provider Organizations treat workers' compensation
                       disabilities;
             (3) Develop prevention strategies for the loss drivers identified in the data

                 review and analysis.

                   a. Ongoing review  of  collected  data for  the purpose of
                       identification of common statewide and/or  local workplace

                       hazards,  injuries,  illnesses, and accidents. Such review shall
                       include:

                         •  The establishment of a process for meaningful input by
                             employees and managers from both the local and agency level

                             on the causes of workplace hazards, accidents illnesses, and


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